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Terms & Conditions

General

Use the Terms & Conditions page to clearly state what your website users and customers can and can't do while receiving services from your online store. This is a legal document that should be prepared with the help of a relevant legal professional to ensure all the relevant information is included.


Generally speaking, the Terms & Conditions should list all the terms of your service, and provide warnings concerning the misuse and/or abuse of of your terms and conditions. If your service includes order delivery, returns, etc., you should include those relevant terms under designated sections. The content below is only meant to be used as a suggestion. You will have to provide your own legally appropriate Terms & Conditions content below.

Placing an order

Use this section to explain what happens once a customer places an order on your website. This should include what happens on your store's end (ex. sending a confirmation email, checking with suppliers), and what the user should expect to happen on their end, too.


Consider details like confirmation of orders in relation to actual payment received, pricing, how and when users can cancel their order, and how and when your store will be able to refuse or cancel orders.

Delivery

This is where you should address your store's available delivery options, the shipping process, if available, delivery times, factors which may potentially delay delivery, parcel tracking and more.

This section could be a good place to mention any delivery restrictions and relevant shipping disclaimers.

Returns & refunds

This is where you should address your store's returns and refunds policies. Think about the conditions customers will have to meet in order to make a return, detail the process, how long it will take, and whether you'll be offering a complete refund or store credit.

This is a good place to list any disclaimer your store will have regarding returns and refunds. Think about things like returning products in their original, unused condition, date of return vs. the date of purchase, etc.